Wilkinson Heavy Precast Limited warrants its product to be free of
defects in material and workmanship, insofar as such products are of
its own manufacture and are installed and used in accordance with our
recommendations and/or installation guidelines. This warranty shall be in effect for a period of one year from the date of
This limited warranty covers the repair or replacement, as Wilkinson
may elect, of defective products regarding which, upon discovery of the
defect, the purchaser has given immediate written notice.
This warranty does not apply to any product that has been subjected
to abuse or misuse, or to a product that has been altered or modified
by others in any way so as, in our judgement, to affect its
Wilkinson’s liability shall be limited to the repair or replacement
of its product, the cost of which shall not exceed the original
purchase price of the product.
Special Order Policy
Effective January 1, 2006, Wilkinson Heavy Precast
Limited implemented a policy requiring a 25% deposit on all specially
manufactured products that are produced or modified to meet the unique
requirements of a specific project.
This deposit must be received prior to product
manufacture. When the final invoice is generated
an account statement will be attached showing the deposit made.
This policy has been implemented to ensure the
monetary involvement of a purchaser ordering a tailor-made product and is no
reflection on a customer’s credit worthiness.
Many of our products are delivered to site on our self-unloading crane trucks.
Precast concrete sections weighing in excess of 2500 kgs that are
delivered to a jobsite on a Wilkinson crane truck can be placed in
their permanent position only if proper access is provided to a firm,
flat, level and obstruction free area of sufficient size to accommodate
our vehicle. The centre of the placement location must be located
directly to the rear of the crane truck and within 5 to 7 metres behind
Sections weighing less than 2500 kgs are not normally placed but simply off loaded
for others to move into position.
Our crane operators are instructed to refuse to attempt any
operation that may involve a safety hazard or jeopardize our equipment.
Items being returned for credit or exchange must be returned within
30 days from date of original sale. A 20% restocking charge will apply
to ALL returned product. In order for a credit to be issued, the
product must be in its ‘original’ condition and accompanied by the
purchase receipt. Product that has been altered or damaged in any way
will not be accepted or credited. We will not refund for product that
has been custom-made (special order).
It is the responsibility of the purchaser to have the product returned to our