Warranty Policy

Wilkinson Heavy Precast Limited warrants its product to be free of defects in material and workmanship, insofar as such products are of its own manufacture and are installed and used in accordance with our recommendations and/or installation guidelines. This warranty shall be in effect for a period of one year from the date of shipment.

This limited warranty covers the repair or replacement, as Wilkinson may elect, of defective products regarding which, upon discovery of the defect, the purchaser has given immediate written notice.

This warranty does not apply to any product that has been subjected to abuse or misuse, or to a product that has been altered or modified by others in any way so as, in our judgement, to affect its dependability.

Wilkinson’s liability shall be limited to the repair or replacement of its product, the cost of which shall not exceed the original purchase price of the product.

Special Order Policy

Effective January 1, 2006, Wilkinson Heavy Precast Limited implemented a policy requiring a 25% deposit on all specially manufactured products that are produced or modified to meet the unique requirements of a specific project.

This deposit must be received prior to product manufacture.  When the final invoice is generated an account statement will be attached showing the deposit made.

This policy has been implemented to ensure the monetary involvement of a purchaser ordering a tailor-made product and is no reflection on a customer’s credit worthiness.

Delivery Policy

Many of our products are delivered to site on our self-unloading crane trucks.

Precast concrete sections weighing in excess of 2500 kgs that are delivered to a jobsite on a Wilkinson crane truck can be placed in their permanent position only if proper access is provided to a firm, flat, level and obstruction free area of sufficient size to accommodate our vehicle. The centre of the placement location must be located directly to the rear of the crane truck and within 5 to 7 metres behind the vehicle.

Sections weighing less than 2500 kgs are not normally placed but simply off loaded for others to move into position.

Our crane operators are instructed to refuse to attempt any operation that may involve a safety hazard or jeopardize our equipment.

Return/Exchange Policy

Items being returned for credit or exchange must be returned within 30 days from date of original sale. A 20% restocking charge will apply to ALL returned product. In order for a credit to be issued, the product must be in its ‘original’ condition and accompanied by the purchase receipt. Product that has been altered or damaged in any way will not be accepted or credited. We will not refund for product that has been custom-made (special order).

It is the responsibility of the purchaser to have the product returned to our plant.